Delivery

We generally allow 24 hours for dispatch from receipt of order

New Zealand

  • Northland – orders delivered within 5 business days once the order has been dispatched
  • South Island – orders delivered within 7 business days once the order has been dispatched
  • Rural Delivery – orders delivered within 7-10 business days once the order is dispatched

Free Shipping

  • ‘Free Delivery for online orders over $85 NZD within NZ’ promotion is exclusive for retail customers only.
  • ‘Free Delivery for online orders over $85 NZD with NZ’ promotion is exclusive for full price products only. Either coupon discount or free shipping is allow to apply when reaching to certain conditions.

International

  • We provide worldwide delivery services(Traceable & Untraceable).
  • All deliveries require a signature upon delivery. Please ensure you choose a delivery address where someone will be available to sign for your order.
  • We cannot deliver to PO Boxes as the delivery service requires a signature.
  • Once your order is shipped you will receive a confirmation email which will include your tracking number to track the progress of your order.
  • Our delivery times are targets only – some items may take longer to be delivered. No compensation is payable for delays. Once a reasonable period for delivery has passed, and in the absence of any information on where an item is, we may determine the item to be lost and a claim for loss may be made.

Australia

  • 3-5 business days once the order has been dispatched

United Kingdom(UK)

  • 7-10 business days once the order has been dispatched

For untraceable delivery

  • #TAKE YOUR OWN RISK#: We take no responsibility for lost parcels. But we can assist you to apply for a claim for loss from the carrier.